Support &Help Center
Find answers, guides, and contact options to get help with DialcaLink whenever you need it
How Can We Help You?
Choose the type of assistance you need and we'll guide you to the right resources
User Guide
Learn how to use DialcaLink effectively with our comprehensive guides and tutorials
Frequently Asked Questions
Quick answers to the most common questions about DialcaLink features and usage
Download & Installation
Step-by-step help for downloading and installing DialcaLink on your Android device
Technical Support
Report bugs, technical issues, or get help with specific problems
Can't find what you're looking for?Contact our support team
Common Issues
Quick solutions to the most frequent problems users encounter
Can't Pair My Devices
Make sure both devices are connected to the same local network or hotspot and scan the latest QR code generated by the Gateway.
View pairing guideClient Can't Connect to Gateway
Verify that the Gateway is running, the hotspot or Wi-Fi connection is active, and both devices can reach each other on the local network.
Troubleshoot connectionMessages or Calls Aren't Syncing
Ensure all required permissions have been granted, including SMS, Phone, Contacts, Notifications, and Background activity if requested.
Review required permissionsConnection Stops in the Background
Disable battery optimization for DialcaLink so Android doesn't stop the foreground service responsible for synchronization.
Disable battery optimizationGateway Disconnects Frequently
Check your local network stability and keep the Gateway device connected to power when possible for uninterrupted synchronization.
View troubleshooting tipsCan't Send or Reply to SMS
Confirm that the Gateway device has an active SIM card, SMS permissions, and mobile network coverage before sending messages.
Learn how SMS worksStill Having Issues?
If your problem isn't listed here or the solutions didn't work, don't worry. Our support team is here to help you solve any issue you're experiencing.
Contact SupportContact Support
Have a question or need help? We're here to assist you with any issues or inquiries
GitHub Issues
github.com/Diego17cp/dialcalink/issuesReport bugs, suggest features, or contribute to the project
Open IssueWhat to Expect
Response Time
We typically respond within 24-48 hours on business days
Languages
We support inquiries in English and Spanish
Privacy
We'll never share your contact information with third parties
Please Note
We're a small team working to provide the best support possible. Response times may vary depending on the volume of inquiries and complexity of issues. Thank you for your patience and understanding.
Project Status
We believe in being transparent about where DialcaLink is and where it's heading
Active Development
DialcaLink is continuously being improved with new features, bug fixes, and optimizations based on user feedback.
Community-Driven
Your feedback and suggestions play a crucial role in shaping the future of DialcaLink and prioritizing features.
Regular Updates
We release updates periodically to enhance functionality, improve performance, and address user-reported issues.
Evolving Features
Some features may change or improve over time as we learn from user experiences and technical possibilities.
Built with Care, Improved with Feedback
DialcaLink is an active project in continuous development. We're committed to making it better with each update, but we also want to set realistic expectations.
Some features may evolve or change as we learn from user experiences and discover better ways to solve problems. This flexibility allows us to adapt and improve based on what users actually need.
Your feedback is essential to this process. Whether it's a bug report, feature request, or general suggestion, every piece of feedback helps us understand how to make DialcaLink more useful for everyone.
Share Your Thoughts
Have ideas, suggestions, or found a bug? We'd love to hear from you.